👥Team Management and Leadership

Understand what a manager really does, choose a leadership style that fits each situation, and build trust from day one.

Set clear SMART goals and OKRs, break work into tasks, prioritise with the Eisenhower matrix and plan the team's week.

Decide what to delegate, hand over work clearly, use a RACI matrix, and follow up without micromanaging.

Run useful one-on-ones and team meetings, listen actively, write clear updates and communicate well across languages and remote teams.

Give clear, fair feedback with the SBI model, run performance reviews and handle underperformance with proper documentation.

Understand what motivates people, recognise good work, build psychological safety and inclusion, and prevent burnout.

Understand conflict styles, mediate between team members, say no, manage upwards, and handle complaints and harassment correctly.

Interview with structured questions, plan a new joiner's first 30 days, coach with the GROW model, plan succession and measure team health.

A timed test covering the whole course. Pass it to complete the course and earn your certificate.